Shipping policy

 

SHIPPING POLICY

Processing Time
The processing time for each item may vary. Please refer to the item description for specific turnaround times. We aim to handcraft and personalise each item with meticulous care, ensuring the highest quality for our customers.

Shipping Method
We ship our products using Australia Post. This reliable service allows us to deliver our handmade and personalised items to customers across Australia with care and efficiency.

Shipping Rates
Shipping rates are calculated based on the weight of the package and the delivery location. The rates will be displayed during the checkout process.

Delivery Estimates
Once your order is processed, please allow additional time for shipping. Delivery estimates are provided by Australia Post, and you can refer to www.auspost.com.au for the most accurate delivery times based on your location. Please note that unforeseen circumstances, such as weather or postal service delays, may impact delivery times.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through the Australia Post website.

Shipping Updates
We strive to keep you informed about the status of your order. In case of any significant delays or issues, we will reach out to you promptly via email to provide updates and resolutions.

Customs, Duties, and Taxes
For international orders, customers are responsible for any customs, duties, or taxes imposed by their respective countries.

Timeline & Delivery Commitments

We work with event deadlines in mind and always strive to meet your requested timeline. However:

  • Delays due to courier services or third-party logistics are beyond our control, and we are not liable for delays caused after dispatch.

  • If you need your order by a specific date, it is your responsibility to notify us at the time of placing the order.

Rush Orders & Rush Fee

We understand that sometimes things are needed sooner than expected, and we do our best to accommodate.

We offer a rush order service with an additional rush fee to expedite the production timeline.
This means your order will be prioritised in our workflow and created faster than our standard turnaround.

However, please note:

  • The rush fee is for production only – it does not guarantee delivery by a specific date, as shipping timelines are managed by third-party couriers.

  • We recommend selecting express shipping at checkout and placing your order well in advance to minimise risk.

  • We cannot offer refunds for missed delivery dates caused by courier delays, customs, or incorrect shipping information.

If your event is time-sensitive, please contact us before placing your order so we can advise on feasibility.

Questions
If you have any questions or concerns about our shipping policy, please feel free to contact us at hello@letterally.com.au. We are here to assist you and ensure a smooth shopping experience with Letterally.

Note
Our shipping policy is subject to change without prior notice. Please review this policy periodically for any updates.